Terms and Conditions

General Terms

chemistry-studio.com is operated from Romania and is the property of  CHEMISTRY STUDIO SRL (50 Alexandru Lapusneanu Street, Ploiesti, Prahova County, Romania, tax identification number: RO32098412). We are committed to protecting your privacy. We do not sell or pass any information collected through chemistry-studio.com to others except as disclosed in this Terms and Conditions page. If you have any requests concerning your personal data, please contact us by e-mail at [email protected].

By accessing and using our website, you consent to our collection, use and disclosure of your information as described in this Terms and Conditions page.

Personal information

We collect personal information from you when you:

  • sign up for our mailing list
  • create an account
  • purchase a product from us
  • e-mail us or
  • post content on our social media pages.

The type of personal information we collect (if applicable) includes the following: name, user name, email address, postal address, telephone number.

We use such personal information collected through chemistry.boutique for the purposes of:

  • sending notifications, updates and exclusive news;
  • fulfilling product orders;
  • recording your purchase history.

We only use the information you provide us with in accordance with our Terms.

You warrant that the information you give us is true, accurate and current and you shall inform us of any changes made to it. You shall not pretend to be any other person when providing us with this information.

Data Protection and Personal Information

If your personal information changes, or if you no longer need our service, you may correct, update, delete or deactivate it by emailing us at [email protected].

We may store the personal information that you give to us in our databases. We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using the Services.

We internally use personally identifiable information about our customers to improve our marketing and promotional efforts, to statistically analyze website usage, to improve our content and product offerings .We believe these uses allow us to improve our customer care services.

Passing Information to Third Parties

We do not sell, rent or disclose our client’s names, addresses, email addresses or other personal information to any third parties except for shipping purposes. We do not disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding.

Competitions and Surveys

From time to time we may organize competitions or surveys. If you participate, we will request certain Personal Information from you. Participation in these kind of activities is completely voluntary and you therefore have a choice whether or not to disclose this information. Your personally identifiable information may be used to contact you for winner notification, prize delivery confirmation or other related purposes. We may decide to use a third party service provider to conduct these competitions or surveys. Any such company will be prohibited from using our users’ Personal Information for any other purpose unless you give your consent. The name of any such company will be visible on any page where you are invited to part with your information or views. We will never share the personally identifiable information you provide through a competition or survey with other third parties unless we give you prior notice and choice.

Data security

To help insure that your personal information is secure, we use appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep your details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering through the Services.

Accuracy and Retention

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from chemistry data base at any time by contacting our customer service by email [email protected]

Contact us

If you have any comments or queries regarding our Privacy Policy, please contact us by email at [email protected], or write to us at the following address:

CHEMISTRY STUDIO SRL
13 Intrarea Eliza Zamfirescu Leonida
011372 Bucharest, Romania

Cookie Policy

chemistry-studio.com places cookies, which are small data files, on your computer or handheld device. Cookies are essential for helping us deliver a high quality website and online experience for our users, and some collect information about browsing behaviour.

Returns

You can return your order by completing the return form at the bottom within 2 days of the date you received your package.

The return need to reach us within fourteen (14) days of the receiving date.

The product should be returned unused and with all garment tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the product. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.

The address for the shipment is:

CHEMISTRY STUDIO SRL
13 Intrarea Eliza Zamfiresc Leonida
011372 Bucharest, Romania

The shipping charges for the return will be covered by the customer.

Once we have verified that the return was carried out in compliance with the conditions mentioned above, you will be informed by e-mail if the refunds were accepted or not.

Refunds will be credited to your original METHOD OF PAYMENT in maximum 48 hours since the receiving date.

If you have any questions regarding returns and refunds, please contact us on +40746274040 or [email protected]

Your Name

Your Email

Order No.

Return Reason